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Bicafé brews up sales with new field service software

Date: 22.01.18 | Section: News

Walmart adds Express service to app

Date: 29.08.17 | Section: News

M&S plans online grocery service trial

Date: 01.05.17 | Section: News
Marks & Spencer plans to finally make its groceries available online for home delivery in a trial this autumn

Co-op’s new cloud wallet service

Date: 27.02.17 | Section: News
UK convenience store Co-op has announced a cloud-based wallet service for its new membership scheme

2014: The year of innovative customer service

Date: 21.03.14 | Section: Market Analysis
Business and IT process automation expert Neil Kinson reflects upon how retailers can improve their customer service to achieve a competitive edge in 2014

Survey: Poor multichannel service costs custom

Date: 30.01.14 | Section: News
Consumers express frustration when the service they receive does not take account of previous contact through another channel

2014 – A year for rebuilding trust

Date: 08.01.14 | Section: Market Analysis
Customer service expert calls on organisations to recognise how technology is empowering consumers and most effective when increasing service levels and convenience

STUDY: South African retailer busts silos

Date: 06.12.13 | Section: News
Self-service support and improved operational process help break down barriers between head office and stores for Lewis Furniture Retail Stores

EXCLUSIVE: Audio service enhances Duchamp brand

Date: 29.11.13 | Section: News
Luxury British menswear brand updates its instore sound with bespoke audio service offering tablet integration to create key defining element of its retail experience

Evans Cycles manages IT service savings

Date: 18.11.13 | Section: News