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Articles tagged #SERVICE

Found 102 matching articles. Showing page 1 of 9.

#Anglia Co-operative

Anglia Co-Operative unifies store management processes

Published 22.02.10 by Retail Technology
Productivity management system implemented across entire convenience, supermarket and department store portfolio
#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Bristan

STUDY: Bristan updates customer contact

Published 09.04.13 by Retail Technology
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy
#Contact

Contact centres hold service key

Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
#Customer

Poor service loses UK e-retail £20bn

Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#Transactis

E-retailers ignore false ‘lost goods’ claims

Published 22.04.13 by Retail Technology
New research finds most online retailers see fraud associated with ‘goods lost in transit’ as threat but don’t have strategy to deal with problem
#Communications

Consumers expect cross-channel comms

Published 05.05.10 by Retail Technology
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications
#Fenwick

Fenwick launches free instore Wi-Fi

Published 16.05.13 by Retail Technology
Department store retailer signs up with BT to offer shoppers wireless internet access across its estate as part of its plans to boost customer service
#DFS

DFS factory goes live with new ERP

Published 24.05.13 by Retail Technology
The sofa manufacturer and retailer introduces new software to streamline and manage output from its manufacturing sites
#JJ Food Service

Catering supplier is UK's first with new ERP

Published 03.06.13 by Retail Technology
JJ Food Service is first in the UK to sign up new supply chain software company to extend existing system functionality
# Hybris

E-commerce partners add competitive edge

Published 29.05.13 by Retail Technology
Independent study finds retailers and manufacturers becoming increasingly reliant on e-commerce technology providers to deliver a strategic advantage