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The Returns Opportunity

Date: 27.02.20 | Section: Ask The Expert
As the retail industry comes out of another stressful returns period, can there really be anything positive to come of it? Tim Hay-Edie of Virtualstock says yes


Five Guys makes tasty payments upgrade

Date: 06.04.17 | Section: News
Burger chain Five Guys has implemented an innovative multichannel payment system for international and multichannel growth

New software delivers for Otto

Date: 13.03.17 | Section: News
Multichannel German brands retailer Otto has shortened delivery times and improved customer satisfaction with new replenishment software

From the barcode to the Internet of Things

Date: 28.08.14 | Section: Market Analysis
Simon Walker examines the evolution of the supply chain over the last 40 years

Charles Tyrwhitt upgrades IT platform for expansion

Date: 31.07.14 | Section: News
The British menswear brand is investing in ERP technology built around Microsoft Dynamics for Retail to support its multichannel international ambitions

Carrefour makes its marketing more effective

Date: 18.07.14 | Section: News
The advertising arm of the Carrefour group has consolidated data from disparate sources to focus its ad investment

Survey: millenials want an omnichannel brand experience

Date: 16.07.14 | Section: News
A recent study revealed that 60% of millenials surveyed expect a consistent experience whether online, in-store or on the phone

SURVEY: UK retail delivers poor Twitter customer service

Date: 09.07.14 | Section: News
New research found that email was a more effective customer service channel than social media for top UK retailers

Pets at Home boosts loyalty programme

Date: 01.07.14 | Section: News
The pet care retailer is going digital with its loyalty scheme and integrating its online and in-store experiences

Boutique hotel booking group uses automated personalisation

Date: 27.06.14 | Section: News
Luxury online hotel booking service Mr & Mrs Smith has deployed automated personalisation for trend monitoring

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