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Ask The Expert

#Trends

Shaping the future of retail

Published 14.01.22 by Retail Technology
Retail technology has really come to the fore during the pandemic as companies pivot to survive and thrive. But what will be the key tech trends in 2022? Validify CEO Fergal O’Mullane gives his take.
#CX

CX in 2022

Published 06.01.22 by Retail Technology
What will the big customer experience trends be in 2022? AR and personalisation will be at the fore says Paige O’Neill from Sitecore
#Innovation

The retail quickening

Published 21.12.21 by Retail Technology
Colin Neil, MD of Adyen UK, explains the retail ‘quickening’ and the dawn of adaptability
#Marketplaces

Merry marketplaces

Published 13.12.21 by Retail Technology
Supply chain disruption is sadly inevitable this holiday season but the marketplace model can limit the impact of it says Mirakl’s Luca Cassina
#Loyalty

Staying loyal

Published 30.11.21 by Retail Technology
Closing the gap between online and in-store loyalty has become vital in modern retail but how should you go about it? Sverre Thurn-Basberg, head of loyalty and merchant insights, merchant services at Nets Group offers some advice
#SparkPost

Email measurement explained

Published 22.11.21 by Retail Technology
Sam Holding, Head of International at SparkPost, looks at how email measurement metrics can yield fascinating and useful insights about your customers
#Metapack

Delivering peak savings

Published 12.11.21 by Retail Technology
Metapack looks at three ways for fast-growing companies to cut cost-to-deliver this peak season
#metapack

Delivering under pressure

Published 06.10.21 by Retail Technology
In our latest Ask The Expert, Metapack answers the question of how best to safeguard the delivery experience in a peak season mired by shortages
#ecommerce

The rise of headless commerce

Published 09.09.21 by Retail Technology
Analysts have been banging the drum for ‘headless commerce’ recently but why has it taken on such added importance? ecommerce expert and Spryker CEO Alexander Graf explains
#POS

The Future View on Point of Sale

Published 02.09.21 by Miya Knights
As retailers look to encourage shoppers back into stores, Manhattan Associates Solutions Executive, Joe Kamara discusses future-fit technology options to deliver on heightened consumer expectations
#HybridRetail

Hybrid hopes

Published 12.07.21 by Retail Technology
What is hybrid retail and how can retailers navigate a new post-pandemic landscape? Lysa Campbell, CEO of Retail Marketing Group, explains
#Fraud

Turning the clock back on fraud

Published 09.07.21 by Retail Technology
How will companies be able to get fraud to return to pre-pandemic levels as we ease back into something more resembling normal? Rafael Lourenco, EVP at ClearSale, give his take
#RFID

RAIN to wash away post-COVID hangover?

Published 14.06.21 by Retail Technology
Normality is returning to shopping, but how should the traditional store be reimagined in a post lockdown world? Vincent Videlaine, Impinj director business development EMEA gives his view
#Fraud

Fighting fraud with tech

Published 27.05.21 by Ralf Gladis
The technological progress of retail has created a wealth of opportunities for criminals. From credit card fraud to the theft of passwords, they have had a field day for years at significant cost to retailers, and the customer. Ralf Gladis, CEO, Computop explains how to fight back with technology
#Loyalty

Buying loyalty

Published 21.05.21 by Retail Technology
Does buying customer loyalty software based on vendor comparisons deliver best value? Nick Chambers, Director at the customer engagement consultancy Mobile Loyalty Technologies provides his views.
#Dropship

Dropship-and-collect?

Published 14.05.21 by Retail Technology
In the last 12 months, the unprecedented rise in ecommerce sales saw many retailers turn to dropship. But what is next for dropship in an age of increasing click-and-collect? Virtualstock founder Ed Bradley explains all
#M&A

Merging success

Published 20.04.21 by Retail Technology
Mergers and acquisitions (M&A) in the retail space are big news at the moment but how do you ensure the tricky job of merging supply chains? Adrian Mangan, head of retail for P2 Consulting, provides some top tips
#ManhattanAssociates

Future Retail View: An Interview With Craig Summers

Published 25.02.21 by Miya Knights
After working with some of the biggest retailers for over three decades, Manhattan Associates’ Managing Director, UK and Ireland, reveals his top retail tech trends of 2021
#Fulfilment

‘SMALL’ COULD BE THE NEW ‘BIG’ FOR FULFILMENT

Published 16.02.21 by Manhattan Associates
Many grocers & retailers are struggling to turn a profit from online deliveries, so what is the answer? Help may be at hand in the form of micro-fulfilment centres says Manhattan Associates
#Delivery

Last touch, Lasting impact

Published 15.02.21 by Mike Hayers
COVID-19 has made ecommerce more important than ever for retailers but how do you make sure your ecommerce delivery keeps pace with change? Mike Hayers, UK Country Manager, ShipStation, explains