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Connectivity: the hidden backbone of retail innovation

Date: 20.10.25 | Section: Ask The Expert
Startup specialist Daniel Groves argues that businesses must be prepared to embrace retail innovation to stay ahead and, in doing so, should not overlook the vital role connectivity has to play

Hobbycraft AI service upgrade fuels growth

Date: 25.07.25 | Section: News
The UK arts and craft retailer talks to Miya Knights, Retail Technology Publisher, about unifying its customer communications channels to boost customer satisfaction and sales

Delivering peak communications for peak sales

Date: 14.11.23 | Section: Ask The Expert
Personalised post-purchase communication can transform a one-time buyer into a loyal customer, explains Rory O’Connor, Founder and CEO of Scurri

Case Study: Virgin Media O2 supercharges engagement with employee app

Date: 08.11.23 | Section: News
Virgin Media O2 is driving 98% engagement and four times more recognition, with 94% of all comms being read with training, comms and engagement tech

Lush cleans up with new comms

Date: 12.02.21 | Section: News
Beauty and cleansing products retailer Lush Cosmetics has selected a new business communications provider

Free WiFi for Camden market

Date: 26.08.14 | Section: News
Stables Market Camden offers free WiFi to visitors while accessing network data such as footfall mapping

PVH Corp. drives growth with IT transformation

Date: 03.07.14 | Section: News
The owner of lifestyle brands Calvin Klein, Tommy Hilfiger and Speedo is revamping its European IT backbone

Fat Face introduces multichannel customer feedback programme

Date: 19.06.14 | Section: News
The retailer's new customer feedback programme will capture the �voice of the customer� across all Fat Face channels

Hotter Shoes improves communications with MPLS

Date: 12.06.14 | Section: News
The shoe retailer uses Multiprotocol Label Switching to speed up data transfers between stores and head office

Consumers receptive to beacon technology

Date: 24.04.14 | Section: News
A new survey has found more mobile consumers would be willing to receive retailer messages via beacon technology than retailers may have first thought