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Researchers pioneer loyalty benchmarking study
Date:
29.10.23
| Section:
News
Anonymised survey launches to establish operational and performance benchmarks for loyalty programmes globally
Survey: Retail struggling to adapt to digital era
Date:
02.11.22
| Section:
News
93% of retail decision-makers say there is “vast” or “significant” room for improvement in projects that focused on bringing new digital products and/or services to market
Covid and the digitalisation of retail
Date:
06.10.20
| Section:
News
While 2020 may go down in infamy as the most challenging year in retail history, a new survey by Validify reflects an industry that is ready to double down on digital transformation and tough it out for a brighter tomorrow
Survey: Majority of small retailers were not ready for GDPR
Date:
11.06.18
| Section:
News
GDPR came into effect on May 25th and a new small business survey has revealed that only 31% of retailers were ready for the changes
June saw an increase in failed deliveries by UK couriers
Date:
25.07.14
| Section:
News
Survey: online browsing supports the high street
Date:
23.07.14
| Section:
News
Recent research has shown that customers shopping on the high street are often spurred on by the web
Survey: millenials want an omnichannel brand experience
Date:
16.07.14
| Section:
News
A recent study revealed that 60% of millenials surveyed expect a consistent experience whether online, in-store or on the phone
SURVEY: UK retail delivers poor Twitter customer service
Date:
09.07.14
| Section:
News
New research found that email was a more effective customer service channel than social media for top UK retailers
Survey: Customers frustrated by self-service technology
Date:
07.07.14
| Section:
News
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK
Survey: consumers prefer brands that communicate principles
Date:
24.06.14
| Section:
News
Results from a recent brand advertising survey reveal that consumers are more likely to buy from brands that communicate with purpose