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John Lewis joins with Waitrose for new JLAB

Date: 27.03.17 | Section: News
The John Lewis Partnership is calling for applications for its JLAB 2018 start-up accelerator programme which this year includes Waitrose

Waitrose trials automated grocery click & collect

Date: 12.08.14 | Section: News
Grocery chain expands click & collect offering this Autumn with trials of automated, temperature-controlled lockers

Ensuring digital innovation delivers value for retailers

Date: 16.06.14 | Section: Market Analysis
Manufacturing marketer Natalie Cummins focuses on the blending of online and physical retail spaces and on how retailers can adopt a pragmatic approach to digital innovation

Case study: Waitrose migrates from XP to Windows 7

Date: 13.06.14 | Section: News
As the sun set on Windows XP, the UK grocery chain upgraded its head office to more recent version of Windows OS

John Lewis and Waitrose move to cloud with Google

Date: 04.04.14 | Section: News
Partnership retailer adopts cloud collaboration tools to digitally transform business, improve the customer journey and save running costs

2014: The year of innovative customer service

Date: 21.03.14 | Section: Market Analysis
Business and IT process automation expert Neil Kinson reflects upon how retailers can improve their customer service to achieve a competitive edge in 2014

Is the Clubcard dead as a loyalty scheme?

Date: 26.02.14 | Section: Ask The Expert
Simon Towner, retail technology expert, questions whether the scheme, its format and its competitive value are costing Tesco more than it gains

The Tube adds click & collect partners

Date: 10.02.14 | Section: News
Major retailers to bring click & collect services to the London Underground network, following an initial tie-up with one UK supermarket

Waitrose and John Lewis cut the cost of invoices

Date: 07.10.13 | Section: News
UK grocery chain follows department store sister in rolling out invoice matching system to improve supply chain efficiency

Why retailers need to IT to monitor NGOs

Date: 22.05.13 | Section: Market Analysis
The rise of activist organisations, in concert with the power of the internet and social networks, is forcing retailers to monitor their brands ever more closely according to expert Robert Blood