Click here
Click here
Retail Technology, Retail technology News

Tag Search

Contactless payment gains momentum in the UK

Date: 07.08.14 | Section: News
Recent numbers by Visa Europe reveal that contactless payments surged between April and May this year

Contactless payment for London commuters

Date: 30.07.14 | Section: News
Transport for London (TfL) has announced it is launching contactless payments on its services in September

Glossybox optimises global customer service

Date: 12.02.14 | Section: News
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US

Survey: Poor multichannel service costs custom

Date: 30.01.14 | Section: News
Consumers express frustration when the service they receive does not take account of previous contact through another channel

Contactless research highlights security concerns

Date: 01.11.13 | Section: News
The security of contactless payment card technology has been called in to question by a new study into NFC devices published by professional engineering body

UK consumers expect ‘bricks and clicks’ integration

Date: 19.04.13 | Section: News
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands

Contact centres hold service key

Date: 10.04.13 | Section: Ask The Expert
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment

Why modern customer service has to be omnichannel

Date: 09.04.13 | Section: Market Analysis
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands

STUDY: Bristan updates customer contact

Date: 09.04.13 | Section: News
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy

Virgin Atlantic adopts PCI contact centre software

Date: 20.03.13 | Section: News
International airline strengthens payment security with patented voice system for card security data compliance in its global contact centres