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Debunking chatbot myths

Date: 02.07.19 | Section: Ask The Expert
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting

Asda fine tunes customer experience

Date: 01.03.19 | Section: News
Supermarket Asda has selected a new in-store radio provider

The Dark Side of Black Friday

Date: 21.11.18 | Section: Ask The Expert

The customer experience blueprint

Date: 09.08.17 | Section: Ask The Expert

2013 online customer experience index released

Date: 20.12.13 | Section: News

Customer experience provides event focus

Date: 26.09.13 | Section: Events News
Retailers to learn how to lead the pack and maximise customer experience from industry experts at upcoming e-commerce conference

Richer Sounds enriches online customer experience

Date: 26.04.13 | Section: News
Multichannel retailer updates customer experience offered online using web analytics information to refine proposition and boost satisfaction and sales

Store retailers drive customer experience focus

Date: 16.04.13 | Section: Market Analysis
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator

JD Wetherspoon sets the bar for customer experience

Date: 07.03.13 | Section: News
UK-wide pub chain to implement customer feedback programme across UK outlets linked to online promotion