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Lacoste selects order management system

Date: 23.04.14 | Section: News
Global fashion brand will use software manage international omnichannel retail operation to boost conversion, loyalty and the lifetime value of its customers

Glossybox optimises global customer service

Date: 12.02.14 | Section: News
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US

SURVEY: Call centre fraud prevention found lacking

Date: 20.09.13 | Section: News
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security

New survey finds 70% of Brits abandon online carts

Date: 10.07.13 | Section: Ask The Expert

‘Toxic legacy call recordings’ pose risk

Date: 02.07.13 | Section: Events News
Over a billion call recordings containing payment card details put UK retailers at risk of breaching PCI DSS regulations

Survey: consumers distrust call centre security

Date: 11.03.13 | Section: News
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns

Call Centre & Customer Management Expo 2012

Date: 01.10.12 | Section: Events News

E-commerce deal takes Monsoon Accessorize global

Date: 16.12.11 | Section: News
Fashion retailer selects hybris for international multichannel roll out