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Lacoste selects order management system
Date:
23.04.14
| Section:
News
Global fashion brand will use software manage international omnichannel retail operation to boost conversion, loyalty and the lifetime value of its customers
Glossybox optimises global customer service
Date:
12.02.14
| Section:
News
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US
SURVEY: Call centre fraud prevention found lacking
Date:
20.09.13
| Section:
News
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security
New survey finds 70% of Brits abandon online carts
Date:
10.07.13
| Section:
Ask The Expert
Toxic legacy call recordings pose risk
Date:
02.07.13
| Section:
Events News
Over a billion call recordings containing payment card details put UK retailers at risk of breaching PCI DSS regulations
Survey: consumers distrust call centre security
Date:
11.03.13
| Section:
News
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns
Call Centre & Customer Management Expo 2012
Date:
01.10.12
| Section:
Events News
E-commerce deal takes Monsoon Accessorize global
Date:
16.12.11
| Section:
News
Fashion retailer selects hybris for international multichannel roll out