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Ask The Expert

Does e-retail require new merchandising capabilities?

Wednesday May 8 2013

E-commerce experts, Adrian Gordon and Andrew Fowler, argue that segregated, 'best-of-breed' merchandising systems no longer make sense in today’s time-poor retail world


Should retailers make use of eye-tracking technology?

Should retailers make use of eye-tracking technology?

Wednesday May 1 2013

In the next of our series of ‘Ask the Expert’ columns, eye-tracking technology expert, Simon Griffin, argues those not looking at its potential benefits might be missing a trick


Is retail ready for the wireless revolution?

Wednesday April 24 2013

Ian Kilpatrick, secure IP infrastructure specialist, discusses the rapidly growing adoption of wireless and what it means for the future of IT networks in retail


Will NFC become the m-commerce standard?

Will NFC become the m-commerce standard?

Wednesday April 17 2013

With NFC-enabled phones set to exceed 500 million by 2014, the Retail Technology homepage poll asked signage expert Mark Bartlett if he is betting the comms technology will become standard


Contact centres hold service key

Wednesday April 10 2013

As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment


Mobile apps vs. mobile websites?

Friday March 22 2013

The next in a new series of expert, exclusive comment asks whether tech-savvy consumers are happier shopping via mobile apps or mobile-optimised websites. This rapid growth area is the subject of the Ask The Expert poll on the Retail Technology homepage


Should Primark launch an online channel?

Tuesday February 26 2013

While the majority of Retail Technology readers say ‘yes,’ the retailer has ruled out a move online despite posting strong sales and operating profit off the back of a strong Christmas season. Find out what the experts think here...


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