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Ask The Expert

Avoiding the cost of downtime

Avoiding the cost of downtime

Wednesday September 20 2017

With technology now such an intrinsic part of successful retail just how costly has downtime become and how can it be mitigated? Claudine Mosseri, group services director for ByBox, explains


The new iOpportunity

The new iOpportunity

Wednesday September 13 2017

Apple’s latest iPhone has launched to a predictable fanfare but what opportunities does it offer for tomorrow’s retailer? Tim Brooks, principal for digital initiatives and retail analytics at World Wide Technology, explains


Experience is key

Experience is key

Wednesday September 6 2017

Customer experience (CX) is essential to the success of any modern retail company but what role does technology play in this? VoiceSage’s John Duffy explains


Scaling peaks

Scaling peaks

Tuesday August 22 2017

Black Friday, Easter, Valentine’s Day and Christmas represent the biggest sales opportunities of the year for many retailers; but how many SMEs really look forward to the peak trading time? Mike Cockfield, MD, Khaos Control, reveals how to look forward with delight not dread


Connecting with the iGeneration

Friday August 18 2017

While retailers are focussing on millennials are they missing out on reaching the increasingly crucial always connected iGeneration? Taptica strategic partnership lead Amit Dar thinks so and reveals how to reach them


Time to experiment

Thursday August 17 2017

Are retailers playing it too safe in the modern age? Marie Despringhere at Optimizely says experimentation is essential to boost revenue


The customer experience blueprint

Wednesday August 9 2017

In today’s digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSage’s John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations


Selling security

Tuesday August 1 2017

Modern retailers are more a risk than ever from hackers and security breaches due to the immense flow of customer data into organisations. Derek O’Carroll, CEO of Brightpearl, discusses the risks and staying safe


Prime movers

Tuesday July 25 2017

Hot off another big Prime Day, ICLP general manager Jason De Winne looks at how Amazon uses their latest consumer technology to build a deeper bond with customers


Putting the AI in retail

Wednesday July 5 2017

We hear a lot about AI and retail but just how much potential does it have to change industry? Matthew Robertson, Co-CEO of NetDespatch, takes a look


Happy birthday iPhone

Tuesday July 4 2017

The iPhone is a decade old but what has been its true effect on consumers and what may the future hold? Matthew Knight, head of strategic innovation at media agency Carat, provides some answers


Getting personal with big data

Wednesday June 28 2017

James Blake, CEO at Hello Soda, on why personalisation through big data is now essential to retail success


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