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Ask The Expert

The ecommerce minefield

The ecommerce minefield

Friday May 19 2017

Redesigning ecommerce is a tricky business to get right but what are the major pitfalls to avoid? Giles Colbourne, CEO of cxpartners, takes us the through the major fails for retailers to avoid


Making that connection

Making that connection

Wednesday May 10 2017

Connectivity is essential to the modern retail environment but how do you maximise it? Steve Martin, VP and MD of consulting and analytics Europe at Acxiom, addresses the vital area


The Human Factor

The Human Factor

Thursday April 13 2017

Retail tech success depends on your human operating system, argues eCommera director of consulting Annabel Thorburn


Tech on trend

Tech on trend

Wednesday March 22 2017

The global Fashion Weeks have been in full swing but what key retail tech trends are emerging from them? Martin McNulty, CEO at Forward3D, sees social media as the catalyst for change


Driving force

Friday March 3 2017

With next day delivery becoming a must-have rather than a nice-to-have for ecommerce companies, could we be about to see an ‘uberisation’ of the delivery market? Matthew Robertson, co-CEO, NetDespatch, thinks so.


How to re-platform for cross-border ecommerce success

Thursday September 15 2016

Nir Debbi, co-founder and CMO at Global-e, on the importance and key considerations of re-platforming for cross-border ecommerce business


Should retailers care about what music they play in-store?

Thursday September 18 2014

Music and branding specialist Rob Wood examines the impact of music on a retailer’s brand and customer relationship


Should e-commerce companies target specialist marketplaces?

Wednesday July 2 2014

In answer to our homepage poll, a marketplace distribution expert debates whether e-commerce companies should target specialist marketplaces.


Tech-empowered staff win at point of sale

Monday March 31 2014

People management expert John Berry discusses the impact technology is having on retailers' attempts to better inform staff and so improve levels of customer service


Is the Clubcard dead as a loyalty scheme?

Wednesday February 26 2014

Simon Towner, retail technology expert, questions whether the scheme, its format and its competitive value are costing Tesco more than it gains


Are end-of-season 'sales' the best way to clear stock?

Thursday February 13 2014

Online sales technology expert Phil Bird ponders the short-term gains of selling off surplus stock cheaply against the long-term risks to brand and the bottom line


Are international sales worth the risk?

Friday January 31 2014

E-commerce technology expert Phil Rothwell examines whether the opportunities of growing international sales online outweigh the additional regulations and costs


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