Retail Technology
| Log in | Subscribe



Subscribe | Log in
Retail Technology
Subscribe

Articles tagged #CUSTOMER

Found 99 matching articles. Showing page 5 of 9.

#Store

Tech-empowered staff win at point of sale

Published 31.03.14 by Retail Technology
People management expert John Berry discusses the impact technology is having on retailers' attempts to better inform staff and so improve levels of customer service
#Anya Hindmarch

Fashion brands digitise retail experience

Published 10.04.14 by Retail Technology
Retail executives from Anya Hindmarch and Aurora Fashions discuss the role technology has to play in building modern omnichannel customer experiences
#Quiksilver

Quiksilver initiates customer conversations

Published 10.05.11 by Retail Technology
Outdoor sports lifestyle company selects marketing automation platform to engage in one-to-one conversations across Europe
#Survey

Survey confirms personalisation benefits

Published 22.04.14 by Retail Technology
New research highlights consumer online shopping preferences and indicates clear understanding of and demand for the benefits of added personal service
#Five Guys

Five Guys UK launch specs instore sounds

Published 18.09.13 by Retail Technology
US fast food company arriving on UK shores appoints audio-visual technology supplier to help recreate sights and sounds of customer experience
#Fat Face

Fat Face introduces multichannel customer feedback programme

Published 19.06.14 by Retail Technology
The retailer's new customer feedback programme will capture the ‘voice of the customer’ across all Fat Face channels
#Domino's Pizza

Voice ordering for Domino’s Pizza apps

Published 20.06.14 by Retail Technology
The pizza delivery giant adds voice ordering facility on its iPhone and Android app
#self-service

Survey: Customers frustrated by self-service technology

Published 07.07.14 by Retail Technology
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK
#customer service

SURVEY: UK retail delivers poor Twitter customer service

Published 09.07.14 by Retail Technology
New research found that email was a more effective customer service channel than social media for top UK retailers
#FitFlop

Service desk supports FitFlop customer focus

Published 10.07.13 by Retail Technology
Footwear brand updates IT support management to step up social media communication and enhance customer service
#social media

Why retailers shouldn't fear powerful customers

Published 22.07.14 by Retail Technology
Tom Whitney discusses what retailers can do to embrace the age of the ‘powerful customer’
#Selfridges

Selfridges ‘listens’ to online customer comments

Published 06.08.14 by Retail Technology
The department store is using enterprise listening technology to engage with customers online